Before Amy D. — what she’s called by her Chartwell family — came to work at Chartwell, she was already knee-deep in healthcare and alternative medicine. “I was in a bad car accident, and I credit my chiropractor for really helping me through it. At one point he said, ‘have you ever thought about doing this?’ That was the beginning of my career in the medical field — I studied as a chiropractic assistant, then went on to study physical therapy, occupational therapy, radiology, and massage therapy.”
From there, another car accident she witnessed and assisted with prompted her to begin working in Emergency Medical Services — until her need for a more flexible work schedule prompted another job search. “I had small children, and my friend told me to look into working at Chartwell — that they were very flexible — and that the work would still be fulfilling.” Over 16 years — and a variety of different job roles — later, Amy is still energized by what she sees at Chartwell on a daily basis.
When asked if there’s a specific attribute a person needs to work at Chartwell, Amy says it’s a combination of things. “You have to be empathetic, and you have to have grit — you need the resolve to follow something through from beginning to end. You have to be willing to work hard, but you also have to be willing to have a bit of fun with your co-workers.” She smiles. “And, we’re a pretty fun bunch. We take patient care very seriously here, and we do whatever it takes to make sure that we’re doing everything in our power to make sure they have what they need.”
As a Patient Reimbursement Coordinator, Amy does just that. She’s assigned to patients from the beginning of their journey with Chartwell to the end, and serves as the liaison between the Chartwell team, third-party payers, patients, and billing for all financial arrangements and responsibilities.
Amy says the fact that employees are able to take ownership of their work is one of the main reasons why the team at Chartwell works so well together. “If I needed to get up and check in with my manager every time I needed to make a decision, our jobs wouldn’t get done, and patients wouldn’t get what they need — or it would take a long time.”
She recounted a recent experience with a new patient who wanted to use Chartwell for home infusion services. “I worked with the case manager who was going the authorization, signed off on it, sent the contract, and got it returned. When I had a breath, I went to my supervisor and said, ‘Oh, by the way, I did this.’ Because we’re thinking about the patient first, my supervisor was happy we were able to get things done quickly, and this patient could start receiving what she needed.